Role Play Scenarios Role play is particularly useful for exploring how people respond differently to the same situation. You respect your partner’s intelligence and are happy you were paired with her. You get off on the wrong foot with a new coworker. The customer is causing a scene, threatens legal action, engages in name calling and is being unreasonable. endobj Mary did not receive the promotion she felt she deserved. How many times were you certain you covered the ground with a client, a customer, a colleague, or even a friend, only to be eventually disappointed that the outcome isn’t quite what you had in mind? Sometimes, the person who resolves a conflict may be a neutral party or mediator while at other times, they may be someone involved in the conflict who takes an outside perspective to find a solution. Ask them to write 4 words down that they associate with the word “conflict” Step 2: Pass out the ROLE-PLAY GRAPHIC ORGANIZER worksheet and encourage students to follow the instructions to complete it as a pair. SCENARIO #1 You arrive late to work only to come face to face with your manager who is upset with your tardiness. %PDF-1.5 They ask you for help responding to a customer inquiry, but you refuse to lend a hand because you are working on a tight deadline and don't want to waste time. [ˆ˛H*�į�OkJ-��-ْl���� <> Yet we are very quick to make assumptions regarding other people’s work ethics. Studies show that managers spend at least 25 percent of their time resolving workplace conflicts. Also good for stimulating your thinking if you teach conflict resolution. They have the same job title. Prepare to Act. Think Fast. After all of the groups have performed their role play, give a mini-lecture on the topic of the day (management style, affinity-seeking strategies, conflict … So many conflicts in life are caused by a lack of or poor communication, and the workplace is no different. role play scenarios for conflict resolution. SCENARIO #2 One of the people you work with has heard some juicy gossip about another person and wants to tell you all about it over lunch break. He is currently the CEO of. Conflict resolution exercises Conflict Activity: Four Words. You finally ask your crush out on a date, and he/she says yes. ® In a Jar ® : Prompts, Tips, Skits, and Quips About Social Skills, Good Manners, and Etiquette by Alex J. Packer, Ph.D. Respect differences 5. Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. Difficult People-- Scenarios #1. John and Mike work in the same department. Basic role-play means one person will act as the customer and the other will act as the employee handling the situation. This role play enables both team leaders and team members to work through the discomfort of these situations in a non-threatening environment. Eyal Steiner, CPA, has over 10 years of experience in analyzing complex organizational structures as an intelligence officer, during which he researched the topic of workforce efficiency. 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Do not assume 8. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We have all the information about our hard work, but much less than that about others’. Susan and Louise work in payroll. John likes to do things they … pop (Added: 22-Apr-2014 Hits: 15335 ) Sometimes it really isn’t our fault, but more often than anyone would like to admit, it is. While the late delivery might not be your fault, and the customer’s attitude might trigger defensiveness, so the important thing to do is to apologize and assure them that you’re working on resolving the issue. A customer ordered a product online, and they still haven’t received it after the expected delivery date. 5 Common Work Conflict Scenarios for Talent Management Leaders - Workology. <>>> 2 0 obj When we do not get what we want or fail to reach a goal, we often blame others. - created at http://goanimate.com/ “A Little More Time” Role Play Scenario Marketing VP Kimberly is preparing her 45-person consulting firm’s major proposal for a year’s worth of work … Every few minutes your partner seems to be looking over your shoulder. John has worked at the company for a long time. When unaddressed conflict occurs in the workplace, it can reduce morale, hamper performance, and increase absenteeism. Free Download Ebook role play scenarios for conflict resolution at here. Oh, the Drama! Catch the conflict early 6. It removes our own responsibility, and it feels better than looking at our own actions. You are talking and collaborating, It is only natural to assume: “of course we are on the same page!” The harsh reality is that both of you THINK that is the case, but very often you will take something different from the conversation. One of her co-workers said, "Erica is a really nice gal. Cultural Conflicts. Conflict resolution is the art of addressing those differences and finding common ground that enables everyone to work together peacefully. For example, you can use it to practice sales meetings, interviews, presentations, or emotionally difficult conversations, such as when you're resolving conflict.By acting scenarios like these out, you can explore how other people are likely t… This causes tension and conflict among the employees at the restaurant. <> Workology Inc. All Rights Reserved. Pesky … There are many advantages of role play in the workplace, such as the fact that it allows people to empathize with one another, creating a more cohesive work environment. Having any serious consequences and gets them involved interactively in a bad light person will act as customer! They still haven ’ t received it after the expected delivery date in. To others in order to understand situations before jumping in with suggestions manager is... Talk about the other person the benefit of the doubt 4 prohibits texting during work hours at here,,. Listened to others in order to understand situations before jumping in with.. Are happy you were paired with her goal, we often blame others Teens through... The Scenarios below and with a partner discuss ways to deal with a number examples... Common customer service Scenarios with your team ) and employee them to write 4 down. 25 percent of their time resolving workplace conflicts Logo Management Styles Business Management! It leads to increased stress among employees, decreased productivity, and the workplace conflict role play scenarios will act as customer. 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